Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our services
• Contact us for support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

• Contact Information: Name, email address, phone number
• Account Information: Username, password, profile details
• School Information: School name, role, class details
• Student Information: Learner names, grades (with parental consent)
• Payment Information: Wallet transactions, tuck shop purchases

1.2 Automatically Collected Information

When you access our services, we may automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Log Data: IP address, browser type, access times
• Usage Data: Features used, interactions, preferences
• Location Data: General location based on IP address

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Providing and maintaining our platform
• Communication: Sending school announcements, notifications, and alerts
• Payments: Processing tuck shop wallet transactions
• Improvement: Enhancing user experience and developing new features
• Support: Responding to inquiries and providing assistance
• Security: Protecting against fraud and unauthorized access
• Analytics: Understanding usage patterns and trends
• Legal Compliance: Meeting regulatory requirements

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With Schools: Information necessary for school-parent communication and administration
• Service Providers: Third-party vendors who assist in operating our platform (hosting, analytics, payment processing)
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, privacy, safety, or property
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement robust security measures to protect your information:

• Encryption: SSL/TLS encryption for data in transit
• Secure Storage: Encrypted databases and secure cloud infrastructure
• Access Controls: Role-based access and authentication protocols
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Privacy and security awareness programs
• Incident Response: Procedures for detecting and responding to breaches

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Children's Privacy

Our service is designed for use by schools, parents, and guardians. We are committed to protecting children's privacy:

• We do not knowingly collect personal information from children under 13 without verifiable parental consent
• Schools are responsible for obtaining appropriate parental consent
• Parents/guardians have the right to review, correct, or delete their child's information
• We limit collection of children's data to what is necessary for educational purposes

If you believe we have collected information from a child without proper consent, please contact us immediately.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Restriction: Request limited processing of your data
• Withdrawal: Withdraw consent at any time
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: Help us understand how you use our service
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features.

8. Third-Party Links

Our website and app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Data Retention

We retain personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet legitimate business purposes

When data is no longer needed, we securely delete or anonymize it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses
• Data processing agreements
• Compliance with applicable transfer regulations

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending notification through the app or email
• Updating the "Last Updated" date at the top

We encourage you to review this policy periodically. Continued use of our service after changes constitutes acceptance of the updated policy.

12. Compliance

We are committed to complying with applicable data protection laws, including:

• POPIA: South African Protection of Personal Information Act
• GDPR: General Data Protection Regulation (where applicable)
• COPPA: Children's Online Privacy Protection Act